Accepted payment methods

Pay via Credit Card, Direct Debit or Bank transfer.

We offer different payment methods depending of your plans:

For Plant-As-You-Go, Standard and Premium plans: we accept Credit Cards and Direct Debit.
For Enterprise/Hero plans: we accept Credit Cards, Direct Debit and Bank Transfer.

Note: Bank Transfer is only allowed with the Pay-End-of-Month option (see below). You will find our bank details on your invoice.

Instant Top-Up:
- Your account is charged and credits are immediately added to your account. This is the default option.
Pay-End-of-Month:
- Your account is charged at the end of the month for any extra credits you’ve used during the month.
- Available for Premium, Enterprise, and Hero plans only.
- Negative Credit Limit:
  - Premium: You can go down to –300 credits. If you exceed –300, a 300 Credit recharge is automatically triggered, letting you continue planting.
  - Enterprise: The negative credit limit can be customized. Contact your Account Manager to discuss options.

When you set up your Climate Subscription or when you purchase credits for the first time, you will be able to select your payment method.

This Payment method will then be stored so you don't need to add it each time you purchase credits to plant trees.

You can update your payment method at any time through your account settings.

Open your user menu and go to Billing & Payment > Payment Methods.
From here, you can:
- Add a new payment method
- Remove expired or unused methods
- Set a default payment method for future transactions
- Assign an alias (e.g., Personal Visa, Work Card, etc.).

If your default payment fails, our system will automatically attempt to charge any backup methods you’ve added.

You can easily identify, manage, and retry failed payments.

Open your user menu and go to Billing & Payment > Payment Methods.
From here, you can:
- Update/replace a new payment method
- Retry a payment in the case of ¨insufficient funds¨

Failed Payments

INTERNAL

Decision: "You can store various payment methods and inform which one should be used as default."
What happens if payment fails. Do we auto try another payment method? or we allow payment to fail?

If the default payment fails, our system will try to charge your secondary options.
-> Useful for us
-> Don't fit with the multi-billing options for large companies. However this should be handled by a different system I think.
Important: The plan Names are based on Companies. We need to adapt the full KB to B2C too! One option is to use the same names (but we need to keep same behaviour always). And use Hero instead of Enterprise for B2C (because the options will be different anyway)

V1.5
Remove SEPA. We will add SEPA payments for all plans when ready. - SEPA will be ready with Payment Methods module

V2

For Bank Transfer: we need to build a system to "request an invoice". Same Add credits but it allows to add credits without a payment.

Feedback Pepijn:

I would change ¨when we charge your account¨ to ¨transactions¨ or something else as when we charge your account sounds a bit scary as user, no.
At negative credit limit: Premium part is a bit unclear so it is actually unlimited?

Editing your payment method

You can update your payment method at any time through your account settings.
1. Open your user menu and go to Billing & Payment > Payment Methods.
2. From here, you can:
  - Add a new payment method
  - Remove outdated or unused methods
  - Set a default payment method for future transactions
If your default payment fails, our system will automatically attempt to charge any backup methods you’ve added.

To easily identify each method, you can assign an alias (e.g. Personal Visa, Work Card, etc.).