Managing your billing information and VAT

All you need to know about managing billing information, VAT rules, and managing single or multiple forests

This article discusses the following; 

1. Adding or editing your billing information

2. Managing multiple billing accounts 

3. VAT application rules 

1. Adding or editing your billing details

If you are a Company Forest owner, you should complete your billing details before placing a planting order.

Accessing your billing section

• Go to the upper right corner user menu, go to My Account, and select the Billing section

• Alternatively, you can access it directly through this link.

In this section, you will:

• Find all your invoices and receipts.

• Edit your billing details by clicking on the ´Billing´ tab.

Editable billing information:

1. Company name and address

   • Ensure that the address entered matches your company’s official billing address.

2. Value-Added Tax (VAT) number

   • Review our VAT application rules, at the end of this article, to determine whether you will be subject to VAT.

   • Enter your VAT number so it can be included in your invoices.

   Important notes:

   • If your company operates in multiple locations with different VAT numbers, contact us to request our Mother Forest tool.

   • For European companies with an intra-community VAT number, ensure it is entered before making payments to avoid VAT charges.

3. Phone number and email

   • Provide accurate contact details for billing queries or payment reminders.

Once you’ve entered all the required information, click Save to complete the process.

2. Managing multiple billing accounts

For multinational companies wishing to have a unified forest with separate local billing accounts, follow these steps:

Initial setup

1. Create one forest per country branch. For example, if your company operates in France, Spain, and Germany:

   • Register three separate company accounts (one per country) using different email addresses.

2. Create an additional global forest to represent all branches combined.

3. Personalize each local forest with the appropriate billing information.

4. Inform your Forest Success Manager about the multiple forests. They will ensure your global forest displays the sum of all trees purchased by each local forest.

Ongoing process

• Make credit purchases directly within the appropriate local forest.

• If paying by bank transfer, specify which local forest the payment is intended for.

The result

• Local forests will display trees planted in their respective regions.

• Invoices will be specific to each local subsidiary.

• The global forest will showcase all trees combined.

If you have any questions or special requests, please contact us for assistance.

3. VAT application rules

Whether you are a Citizen or a Company sponsor, VAT may apply depending on your location.

VAT rules table