Skip to content
Go to Tree-Nation
  • There are no suggestions because the search field is empty.

Product Trees isn't planting trees: how to fix it

If an order didn't plant a tree or send a Tree-Gift, work through these checks. Most issues can be fixed in a few minutes.

1. Check your credits
Product Trees pays for each tree from your account credits. If your balance runs out and auto-refill is off, or an auto-refill payment fails, orders stop planting until credits are topped up.

→ Check your balance and refill on your Credits page, and make sure your payment method is up to date.

2. Check your planting rules
If you've asked us to set up advanced options, some orders won't plant trees by design:

  • orders below your minimum order amount
  • products below your minimum product price
  • products not on your product list, if you plant for specific products only

→ See Advanced customization options, or ask us which rules are set on your account.

3. WooCommerce: check your order status
Trees are planted when an order reaches the status you chose: processing or completed. If you chose "completed", nothing plants until the order is marked completed.

→ See Defining the right order status: processing or completed.

4. Check your Tree-Nation ID
Copy your unique Tree-Nation ID from the Product Trees page and paste it into the plugin settings in your store again. Make sure there are no spaces before or after it, then click Save.

5. Testing? Use a different email address
If you place a test order with the email you use to log in to Tree-Nation, the tree is planted straight into your own forest and no Tree-Gift email is sent. Use a different email address for test orders.

6. Tree planted but no Tree-Gift email?

  • No email on the order: the tree is planted, but we can't send a Tree-Gift without the customer's email address.
  • Delayed sending: if your account is set to plant after a delay, the tree and the email arrive once the delay has passed.
  • Spam and firewalls: ask the customer to check their spam folder. If you're testing with a company address, check that your email security isn't blocking emails from Tree-Nation.

Still not working?
Contact us at support@tree-nation.com or through the chat, and include:

  • your store platform
  • the order number and date
  • the customer email used on the order

With that, we can see exactly what happened to the order.