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Meet Tree-AI: your 24/7 support assistant

Whether you're just getting started or need quick help with planting, payments, or your account — Tree AI is here to assist you, instantly and around the clock. No waiting, no time zones, no language barriers.

🤖 What is Tree-AI?

Tree AI is our AI-powered agent, designed to help you navigate Tree-Nation. It answers frequently asked questions, supports your onboarding, and offers guidance on how our platform works — all directly from our website.

Whether you're a new sponsor, a returning user, or simply curious, Tree AI helps you find what you need to get going, plant trees, and track your impact faster.

 


⏰ When is it available?

Always.
Tree AI is available 24/7 — including weekends, holidays, and global time zones. It's built to support our mission, anytime someone is ready to start planting.


🧭 How it works

Tree AI is your first point of contact when you open the chat.

  • It responds instantly, using Tree-Nation-specific knowledge from our help center.

  • If it can’t answer your question, it will seamlessly offer to:

    • Transfer you to a human support agent

    • Or open a ticket for follow-up

No stress. No dead ends.


🌍 Does Tree AI speak other languages?

Yes!

While our training content is currently in English, Tree AI can understand and respond in many other languages — based on your browser or message preferences. This is a game changer for non-English speakers and helps us welcome more users from all over the world.


🗨️ Rating AI-Tree’s answers

After every response, you can rate the answer with a 👍 or 👎.

  • Thumbs up
    You’ll see: “Great, feel free to ask another question.”
    Then you can click “That’s all” to end the chat.
    A short survey appears, and if you're logged in, we’ll also email you a copy of the transcript.

  • Thumbs down
    AI-Tree replies with: “Is there anything else I can help you with?”
    You’ll be given two choices:

    • Transfer to speak with our team

    • That’s all to end the conversation


🧪 A small disclaimer: AI-Tree is still learning

AI-Tree is super fast — faster than our human team — but it’s still in training.

It only knows what we’ve taught it (which is Tree-Nation content for now). So sometimes it might say “I don’t know” or give an answer that’s a bit off. That’s where your feedback really helps.

Think of it like this:
It’s a young, smart, and eager tree sapling 🌱 — and with your help, it’ll grow into a big wise knowledge tree 🌳

Thanks for your patience, questions, and ratings. They help us feed and shape AI-Tree every day!


📬 Still need help?

If AI-Tree can’t help, just click “Transfer” and our customer success team will take over as soon as they’re available.

Together, Tree AI and our team are here to help you plant with ease and confidence — and bring us all one step closer to reforesting the world.