If you believe your Net Zero Product connection doesn't work, here is what you can do.
Questo articolo sarà presto tradotto in italiano. Ci scusiamo per l'inconveniente.
After you've installed the Net Zero Product plugin and noticed a purchase on your website or you made a test purchase, a tree is planted in the regular case.
If no tree has been planted nor a tree gift has been sent, please re-do the configuration of the app to eliminate any copy-paste errors that might have occurred.
Test purchase: please make sure to use a different email address than you Tree-Nation login email address. Otherwise, our system will detect the accordance with your account and won't send a tree gift.
Update the app configuration
By copying the unique Tree-Nation ID and pasting it to the Net Zero Product app configuration webpage in your Shopify store, please make sure to not add any [spaces] before or after the ID into the field.
After pasting the Tree-Nation ID, click 'Save'.
Please find the step-by step-instructions: Shopify integration with Tree-nation
Alternatively, you can watch this tutorial and follow the instructions step by step to re-configure the app:
Additionally, we recommend checking your firewall settings to avoid problems receiving emails sent by Tree-Nation.
In case, there is still no connection between your store and the Tree-Nation platform, we kindly advise you to follow the manual installation instruction: Manual instructions (Shopify)